FAQ
Frequently Asked Questions about using the KidReports System
- ★ I am a director and I need to resend the welcome email to a family member?
- ★ I am trying to set up a new family member account and I receive an error saying the email is already in use, but the family is new to us. How do I fix this?
- ★ Is there a way to see what is being logged into a classroom’s app remotely?
- ★ How do I update the teacher app to reflect changes such as; new classrooms added, new students, new teachers, additions or changes made to activities?
- ★ How do I unarchive a family member or child?
- ★ How do I reassign kids to a new classroom?
- ★ We have a new family that came from another school that uses KidReports and they would like to link their old and new accounts.How do we link accounts between schools?
- ★ My teacher cannot log into a classroom, what do I do to I fix this?
- ★ Parents are not receiving their emails, how can I see if they are being delivered?
- How do I update my credit card payment info?
- My tablet seems to be running slow. What can I do?
- Events keep getting caught in the app queue. How can I clear this?
- How can I update my attendance?
- How do I send the complete daily report at the end of the day?
- How do I send the Welcome Email to all new family members?