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I am trying to set up a new family member account and I receive an error saying the email is already in use, but the family is new to us. How do I fix this?

If you receive an error message stating the email is already in use, it means the email is attached to another account at a school that also uses KidReports.

 

  1. Ask the family member to contact us at support@kidreports.com and give us permission to delete the old account
  2. Once deleted, you will be able to add the email to their account at your school

 

 

 

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