I am trying to set up a new family member account and I receive an error saying the email is already in use, but the family is new to us. How do I fix this?

If you receive an error message stating the email is already in use, it means the email is attached to another account at a school that also uses KidReports.


  1. Ask the family member to contact us at and give us permission to delete the old account
  2. Once deleted, you will be able to add the email to their account at your school





Article is closed for comments.
Powered by Zendesk